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Terms & Conditions

Terms and Conditions

Welcome to the FloorCareNZ website. We hope you will find the site informative and useful. The following terms of use apply to all access to and use of this site.

Right to use site and content

All content found on is owned by FloorCareNZ Limited, unless specified otherwise. No content, images or coding may be copied, downloaded, reposted, redistributed or altered without the express written permission from FloorCareNZ. Such use may result in legal action.


Portions of make use of cookies, which are small files that are stored on your computer. These cookies are used only to manage the security and navigation process of the site. You may choose to block these cookies, but some portions of the site may not function correctly.

Content on or accessed through site

While FloorCareNZ has tried to ensure the information on this site is current, accurate and complete, it does not guarantee such information will be current, accurate or complete when you access it. FloorCareNZ only provides the information on, or accessed through this site, on an "as is" basis. You must make your own assessment of the suitability of the content and/or the services for your own purposes. You are solely responsible for the actions you take in reliance on the information in, or accessed through, this site. FloorCareNZ may change the content and/or services described on the site at any time without prior notice. Users seeking to rely on or verify any content and/or services contained on this site should contact FloorCareNZ via email

All liability excluded

To the extent permitted by law:

• all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this site or the information in or products accessed through it; and

• we will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the information in or products accessed through it.

If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above. If you are using this site or its content for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply. FloorCareNZ will take action to correct any error or inaccuracy which is brought to its attention, within a reasonable time.

Jurisdiction and governing law

This site and content has been prepared in accordance with the requirements of New Zealand law. These terms and any matters or disputes connected with this site will solely and exclusively be governed by New Zealand laws and will be dealt with exclusively by New Zealand courts.

Third party materials

This site contains links to third party websites. These are not controlled by FloorCareNZ. They are provided for your convenience only. Please note that FloorCareNZ does not check, nor necessarily endorses, approves or agrees with, the third party websites it links to. Third party websites will likely have their own restrictions on how you may use the content on those websites and what responsibility the website provider will accept in relation to the content. You should ensure you read and comply with these.

Privacy Statement

FloorCareNZ collects, retains and updates personal information about you which you provide both:

• directly, for example, by you sending us an email enquiring about information on FloorCareNZ services or events, or to go on mailing lists; and

• indirectly through your use of this site and the services and functionality offered through it.

FloorCareNZ intends to use this information for purposes connected with:

• providing, monitoring and marketing existing and future goods and services and related products by FloorCareNZ.

• keeping you informed of developments or opportunities in areas or activities you have previously been interested in or we believe you may be interested in.

• enabling FloorCareNZ to satisfy itself as to the credit worthiness of customers.

FloorCareNZ intends to provide overall statistics about users, site use, demand for relevant products, services, facilities and information, traffic patterns, and related site information to reputable third parties. These statistics will not include any information which personally identifies you. You are entitled to access and correct the personal information FloorCareNZ holds about you at any time. You can request to be removed from any FloorCareNZ mailing list or similar FloorCareNZ service by emailing Unsubscribe. Your rights of removal may be subject to any additional terms which apply to the relevant list or service.

Shopping Security

We have taken every precaution to ensure your online shopping experience is enjoyable and secure.

We protect your credit and personal details using Secure Socket Layer (SSL) encryption technology via PayPal so that if anyone should try to intercept it, all details are unreadable. We also recommend as good internet practise to close your browser when you have completed your online shopping.

We do not store or retain complete credit card details on our website, database or any communications associated with the website.

Intellectual Property rights

All intellectual property on this site, including without limit, the text, graphics and copyright works is owned by FloorCareNZ (or the relevant content supplier). FloorCareNZ is the exclusive owner of all rights in the compilation, design and layout of this site.


All consumer prices are quoted in New Zealand dollars on the website and in any other correspondence includes GST.

Prices may be adjusted for any reason, and may vary at any time.


All orders nationwide will be delivered freight free... Orders will be sent out within one working day of placement. Shipping times vary based on customer’s area. FloorCareNZ use PBT Couriers for all orders. Please contact FloorCareNZ for tracking of your order.

Delivery is only available within New Zealand.

Refund Policy

By purchasing any of the products listed on the FloorCareNZ site consumers understand how the products are to be used and use them at their discretion. All products have instructions either printed on the bottles themselves or user guides can be downloaded free from website.

If you are not happy with a product you have purchased, please notify FloorCareNZ with details of the problem within 30 days of receiving the product, and we will arrange a refund or replacement. Proof of purchase and return of the product is required in order to receive a refund or replacement.

For items damaged, the refund must be taken as an exchange for original product purchased.

For returns please provide the following:

• Name & address

• Email address

• Original order number

• The reason for the return


Once an order has been placed and paid for there is no cancellation on the product

Contact Details

For returns please provide the following:

Email: at any time

Post: PO Box 505, Silverdale, Auckland 0944

Policy Changes

FloorCareNZ reserves the right to modify this policy at any time, without prior notice. The most recent policy in effect will be posted at the site.